Refund Policy

Our refund policy defines when refunds are granted for purchases on GotIt by Digital Kuppam, focusing on customer satisfaction for cases like technical issues or service interruptions.

1 . Eligibility for Refunds

Refunds are granted only if the issue arises due to a failure of our services or technical errors caused by our system. Refunds will not be provided for issues resulting from user negligence, misuse of the product, or errors caused by third-party interference.

Last updated : February 14, 2025, 9:40 am

2 . Requesting a Refund

To request a refund, customers must submit their request within four days of the purchase date by contacting our support team at info@digitalkuppam.com. Proof of purchase and a detailed explanation of the issue must be provided to process the request efficiently.

Last updated : February 20, 2025, 11:51 am

3 . Refund Process

Once a refund request is approved, the refund amount will be credited to the original payment method within Six Working days. However, delays might occur depending on the bank or payment provider associated with the transaction.

Last updated : February 20, 2025, 11:51 am

4 . Non-Refundable Services

Certain services or products offered by GotIt are non-refundable. These include, but are not limited to, one-time purchases, downloadable software, and services that have already been rendered. Non-refundable items will be clearly stated at the time of purchase to ensure transparency.

Last updated : February 14, 2025, 9:44 am

5 . Partial Refunds

Partial refunds may be considered in specific cases, such as partial usage of a service or if a technical issue impacts only part of the product. These refunds are issued at the sole discretion of GotIt by Digital Kuppam and will be evaluated on a case-by-case basis.

Last updated : February 14, 2025, 9:44 am

6 . Cancellation Policy

If a subscription or service is canceled within the trial period (if applicable), customers may be eligible for a full or partial refund. However, cancellations made after the trial period will not qualify for refunds unless explicitly stated in the terms of the service.

Last updated : February 14, 2025, 9:45 am

7 . Exceptions to Refunds

Refunds will not be granted under the following conditions: misuse of the product or service by the customer, technical failures caused by third parties, or refund requests submitted after the refund window has closed.

Last updated : February 14, 2025, 9:45 am

8 . Contact for Refunds

For any refund-related inquiries, customers can contact our support team via:
Email: info@digitalkuppam.com
Phone: +91 94935 06622
Our team is dedicated to assisting and guiding customers through the refund process.

Last updated : February 20, 2025, 11:53 am

9 . Changes to the Refund Policy

GotIt by Digital Kuppam reserves the right to modify or update this refund policy at any time without prior notice. Customers are encouraged to review the refund policy periodically to stay informed of any changes.

Last updated : February 14, 2025, 9:47 am